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Section 1 - Business Objectives

Continuous Improvement : − Internal technical training to team and self-study for new technical and product

Documentation : − Generate service reporting and participate in service delivery meetings if applicable

Comments

Operational Excellence - Meeting all SLA during operation and tasks completion

Operation Excellence - Can solely support end users without guidance

Customer Satisfaction - Receive no complaints from clients

Growing - Accountable for teammates for being punctual on special shift

Growing - Certificates gained or training attended in 2023

Ticket management:− Lead efforts to do front line triage on incidents and provide Tier 1 Support to users.